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FAQ

  • What is your return policy?
    We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of receiving the item. Products must be in their original condition, unworn, and with tags attached. Refunds will be processed to the original payment method. Please contact our customer service team to initiate a return.
  • Do you offer international shipping?
    Yes, we provide international shipping to many countries. Please note that shipping times may vary based on the destination. Additionally, international orders may be subject to customs fees or import duties, which are the buyer's responsibility.
  • How do I track my order?
    After your order is shipped, you will receive an email with tracking details. You can use the tracking number to follow your package's progress on our website or the courier's site.
  • What is your shipping policy?
    We offer fast and reliable shipping for all orders. Once your order is processed, you will receive a confirmation email with tracking information. Standard shipping typically takes 5-7 business days, while expedited shipping options are available at checkout for faster delivery.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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